Frequently asked questions

Orders and shipping

How much is shipping?

Shipping is complimentary on US orders over $75, and $5.95 below that.

When will my order arrive?

Orders ship within 1 to 3 business days and usually arrive 5 to 12 business days later. See Shipping for details.

Do you ship outside the United States?

Not yet. We only ship to US addresses for now.

Sizing

How do I choose the right size?

Each product page lists the measurements for every size. Measure your dog (neck for collars, chest for harnesses and coats, length when lying down for beds) and choose the size just above if you are between two.

What if the size is wrong?

You can return it within 30 days. See Returns.

Materials and care

What is vegan leather?

Some of our collars, leashes and accessories are made from vegan leather: a soft, durable alternative to animal leather that is easy to wipe clean. Each product page states the exact material.

How do I clean my dog’s bed?

Care instructions are listed on each product page. Most covers can be removed and washed on a gentle cycle.

Payment

Which payment methods do you accept?

We accept major credit and debit cards, Apple Pay and Google Pay. Payments are encrypted and processed by our payment provider: we never see or store your card details.

Returns

Can I return an item?

Yes, within 30 days of delivery. See Returns for how it works.