Returns
You have 30 days from delivery to return an item. If something is not right, we will make it right.
Our return policy
You can return any item within 30 days of delivery for a refund, as long as it is unused, unwashed, and in its original packaging with all tags attached.
How to start a return
Contact us with your order number and the item you would like to return. We reply within one business day with the return address and instructions. Please do not send items back without contacting us first: parcels sent to the wrong address cannot be processed.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or is not the item you ordered. We recommend a tracked service.
Refunds
Once your return arrives and is inspected, we refund the item to your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping costs are refunded only if the item was damaged, defective or incorrect.
Damaged or defective items
If an item arrives damaged or defective, send us a photo within 7 days of delivery. We will send a replacement or a full refund, at no cost to you, and you will not need to return the item.
Exceptions
Personalized items, such as engraved collars or tags, are made for your dog and cannot be returned unless they are damaged or defective.
Cancellations
You can cancel your order free of charge within 24 hours, as long as it has not shipped. Just contact us with your order number.