Shipping
Complimentary shipping on US orders over $75. Every order is tracked, from our warehouse to your door.
Where we ship
We currently ship to addresses in the United States. We are not able to ship to P.O. boxes for some larger items such as beds; if this applies to your order, we will contact you before it leaves.
Rates
| Order total | Shipping |
|---|---|
| $75 and over | Complimentary |
| Under $75 | $5.95 |
The shipping cost is shown in your cart and at checkout before you pay. There are no hidden fees and no customs charges on orders delivered in the United States.
Processing time
Orders are prepared and handed to the carrier within 1 to 3 business days. Orders placed on weekends or US holidays are processed the next business day.
Delivery time
Most orders arrive within 5 to 12 business days after they ship, depending on the item and your location. Some pieces leave from our US warehouse and usually arrive sooner. The estimate for your order is shown at checkout and in your shipping confirmation email.
Tracking your order
As soon as your order ships, you receive an email with your tracking number and a link to follow it. You can also find it in your account if you created one.
Delayed or lost parcels
If your tracking has not moved for 7 days, or your parcel is marked as delivered but you cannot find it, write to us. We will open an investigation with the carrier and, if the parcel is lost, send a replacement or a full refund.
Changing your address
Need to correct your address? Contact us as soon as possible. We can update it as long as the order has not shipped.